Urban Care Bond Plex Pre-Wash Hair Mask supports the hair structure, penetrates into hair strands, and helps repair and restructure your hair without weighing it down. Supported with vegan honey, its specially-developed formula hydrates your hair and makes it look soft and shiny. When broken hair bonds are repaired by the bond-strengthening content of Bond Plex Series, they retain moisture and the nourishing effect of vegan honey and help prevent the hair color from fading. Bond Plex Series helps repair the damaged hair, get rid of frizzy look, and improve hair elasticity. With its coating technology, it extends the life of excevssively damaged breakage-prone hair and strengthens hair strands without weighing it down. It covers the hair cuticle and split ends, supporting the protection of the hair before heat styling. Paraben-free. Vegan Formula. Free of animal derived ingredients. Directions: Apply it to dry hair before shower. Take some of the product and apply it to different parts of your hair. Comb your hair, wait 5 minutes for the product to work on each strand, and rinse off the product. You can leave the product on your hair for 10 to 30 minutes, if you want. It is safe for use once or twice a week. It can be used after chemical or heat treatment. After applying No: 1, use Urban Care Restore Repair Shampoo No: 2. Then, apply No: 3 Hair Conditioner. For more effective results, use the entire 6-piece Bond Plex Hair Care Series.
How can I cancel an item or the entire order?
- Please Sign in to your anatolyshops account.
- Search your list of orders and find the one you want to cancel under the Orders tab.
- Select Order Details.
- Please select the cancellation reason.
- Select Cancel order.
- The cancellation of your order or an item from the order would then be processed and you would also receive an email with the update for the canceled item(s) / order.
How can I return an item?
- Below are the steps which you need to follow to a request for a "return":
- Click on ‘My Account’ in the tab bar and login
- Click on ‘Orders’
- Click the 'Return' button in the relevant order
- Click on 'Proceed' and enter your address, the reason for return and whether you want
- You can send the cargo with a counter payment along with your return invoice.
- Once your cargo reaches us within 7 business days, the cancellation or refund will begin.
- The total order amount will be transferred to your account within 15 business days. This period may differ depending on the bank.
Rules and Conditions for Return / Exchange
*Product return or exchange is completely free. No fee is charged from the customer.
Return/Exchange can only be made within 14 business days from the date of delivery. The item should be in good condition and not used along with the original tag. It should also be in the same brand box you received.
Unfortunately, we have a no-return policy on some of our products. We advise you to read the product description thoroughly before purchasing your desired product.
If I’m not happy with my order, do I get a refund and get my money back?
For all prepaid orders, we do offer a refund on credit card and However, the same is not applicable for cash on delivery orders.
If you paid for your order via a credit / debit card, you can return items to anatolyshops and also ask for a refund back to your credit / debit card.
Just log into your anatolyshops Account and create a return request within 14 business days from the date of receipt. Make sure your products are unused with the original tag still attached.
You can choose whether you want your money refunded your credit/ debit card and you’re done!
COD orders will have its refund through coupon code and will be posted on your official anatolyshops account.
